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      Home / Blog / ProViewIQ integrates with RingCentral

      ProViewIQ integrates with RingCentral

      ProViewIQ integrates with RingCentral

      Know Who Is Calling And Their Vehicles’ Status

       

      You are receiving a phone call while managing your shop’s vehicles in ProViewIQ’s workflow management. With the new RingCentral integration, you will be prompted 

      • Who is calling
      • The last interaction with the customer
      • The workflow step the vehicle is in, or, if no vehicle is at the shop, all vehicles owned by the customer and their service history
      • ARO
      • The number of jobs approved and declined to conclude the customer’s profile, and
      • The last visit.

      Ready to connect your RingCentral account?

      Go to settings and connect it to ProViewIQ.

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      Next step in our integration:

      We will use the transcript of the call to allow the service advisor to verify what information they should provide to the customer or what question(s) to ask.

      Stay tuned.

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